CRM Domestic Non-Voice
- SECTOR: IT-ITES
- SUB-SECTOR: Business Process Management
- OCCUPATION: Customer Relationship Management
- REFERENCE ID: SSC/Q2211
- ALIGNED TO: NCO-2015/5244.0201
Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate- Transactionetc.
Brief Job Description: Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customized mails to the queryrequirement.
Personal Attributes: This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours.
CRM Domestic Non-Voice
| Job Role | CRM Domestic Non-Voice (Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant Process Associate- Transaction) |
| Experience | 0-1 years of work experience/internship in customer service roles |
| Minimum Educational Qualifications Maximum Educational Qualifications | 10th Master's Degree in any discipline |
| Minimum Job Entry Age | 18 years |
| NSQF level | 4 |
| Role Description | Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. |
| Training(Suggested but not mandatory) | Training programs in customer orientation, dealing with difficult customers, written communication etc. |