1. General
Jeyram Educational Trust (“we,” “us,” or “our”) operates jeyedu.co.in and is committed to delivering study materials, documents, or other items efficiently and securely to our students, parents, and partners. This Shipping and Delivery Policy outlines how we handle the shipment and delivery of any physical or digital items.
2. Types of Deliveries
- Digital Deliveries:
Certain materials such as e-books, admission letters, receipts, and notices may be delivered via email or secure download links to your registered email address. - Physical Deliveries:
Physical items like ID cards, printed study materials, uniforms, or certificates may be delivered by courier, postal services, or in-person collection.
3. Processing Time
- Orders or requests are generally processed within [2–7 business days] after confirmation of payment or successful registration.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Shipping Charges
- Shipping charges, if applicable, will be communicated to you during the order or admission process.
- Free shipping may apply for specific items or within certain regions — details will be provided case-by-case.
5. Delivery Timeframes
- Domestic Shipping: Usually takes [5–10 business days] from dispatch, depending on your location.
- International Shipping (if applicable): Timelines vary based on destination country and customs clearance procedures.
6. Tracking and Status
- For physical shipments, we may provide tracking details through email or SMS (where applicable).
- For digital deliveries, please ensure your email ID is accurate to avoid delivery failures.
7. Delivery Issues
- If you do not receive your item within the expected delivery period, please contact us promptly at jedutrust@gmail.com or jrt@jeyedu.co.in with your order or student ID.
- If items are damaged during transit, please notify us within [3 days] of receiving the package, along with supporting photos.
8. Address Accuracy
Please make sure your delivery address, phone number, and email are accurate and complete at the time of registration or order. We are not responsible for delivery failures due to incorrect or incomplete information provided by you.
9. Contact Us
For any shipping or delivery-related questions, please reach out to:
Jeyram Educational Trust
Address: 140/2B2, Second Floor, Thuraimangalam, Perambalur – 621220
Email: jedutrust@gmail.com | jrt@jeyedu.co.in
Phone: 04328-224821 / +91 4238 224821
Working Hours: Week Days: 9:30 AM – 7:30 PM