Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.
Individual in this role is responsible to maintain site live 24x7, maintain and repair level-1 faults/issues at telecom tower site, level-1 preventive and corrective maintenance and report faults to the supervisor in time. Individual also needs to travel inter-state and work during odd hours, when required.
Individual at this job visits retail outlets to deliver prepaid telecom products/services to retailers, as per daily Route/Beat Plan. Individual is also responsible to achieve monthly revenue target, increase width and depth of distribution, adhere to process compliance for new customer enrolment and increase customer base.